Personalized Velvet Ring Box for Wedding Memories

We have invested significant time, efforts, and dedication to ensure our customers find it seamless to design and order their preferred product or collection. This section outlines the terms and conditions governing your use of our site and services. Production Time and Shipping Upon receiving your clear instructions and payment, our skilled artisans begin crafting your order in our specialized workshop. Depending on the complexity and volume, the creation process may span up to 10 days. For urgent needs, we offer an Express shipping option that not only prioritizes your order's creation but also ensures quicker delivery. Secure Payment Security is paramount for us. Our website is equipped with state-of-the-art payment gateways to process credit/debit card transactions and PayPal payments. All financial transactions are encrypted for maximum safety. Intellectual Property All content, including images, photographs, logos, and text displayed on this website. Unauthorized use without explicit permission is prohibited and may lead to legal action. Agreement to Terms By accessing and using our website, you are agreeing to these terms and conditions in full. Should you disagree with any part of these terms, we kindly ask you refrain from using our services. Age Restrictions To use our website and services, you assert that you have reached the age of majority as defined by your jurisdiction. If allowing a minor under your care to use our site, you agree to assume all responsibilities for their actions. Prohibited Use You must not engage in illegal or unauthorized activities on our site. This includes, but is not limited to, sharing malicious software, violating copyright laws, or attempting unauthorized access.

Returns Policy

Returns Policy We are dedicated to the quality of the products we create in our workshop and the service we provide to our customers. We strive to ensure our customers are always satisfied with their products upon arrival. However, since all items are custom-made (tailored to your specific order details), we unfortunately cannot accept returns. We do not offer monetary refunds. In eligible cases, we provide replacement items only. Our terms and conditions outline instances where a remake/refund is acceptable: Goods are faulty and/or damaged due to delivery Goods are faulty, incorrect, or incomplete If you receive faulty or damaged goods, or there is a shortfall, we must be informed within 7 days of receipt so we can send replacement goods free of charge. Please note that photographic evidence is required to verify any item damage. Once we receive your request and verify the issue, we aim to ship a replacement within 5–7 business days. Minor variations may occur (for example, in color) when goods are displayed on our site, and we do not accept responsibility for such variations unless they are significant. If you have any questions regarding your purchase from the website, or wish to initiate a return or replacement, please contact us at or call . Be sure to include your order number and a brief description of the issue.

Shipping

Shipping Policy We’re passionate about delivering your custom-crafted products with care and efficiency. This guide explains our key shipping procedures—from production to delivery. Production Time Once payment and instructions are received, our artisans begin crafting your order. Production takes up to 10 working days, depending on complexity, as each piece is made by hand for superior quality. Shipping Locations We ship to 150+ countries worldwide through trusted couriers such as DHL, FedEx, TNT, and The Netherlands Mail. Delivery Options Standard Delivery: 20–30 working days (Free) Expedited Delivery: ~17 working days ($15) Express Delivery: 4–7 working days ($33) Orders placed before 12:00 p.m. EET are processed the same day. Customs & Taxes Any customs duties or taxes are the customer’s responsibility and may vary by country. Order Tracking You’ll receive a Shipping Confirmation email with a tracking number once your order is dispatched (active within 24 hours). Damages & Lost Packages We’re not responsible for damage or loss during transit. If this occurs, please contact the courier directly and keep all packaging for inspection. For questions or special requests, reach out to our customer service team—we’re always happy to help.